Privacy policy

Last updated: 14.06.2026

Zero.Zero respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us, subscribe to our newsletter or use our services.

1. Data Controller

The data controller is:

Zero.Zero, Žiga Žalik s.p.
Bernikova Ulica 1
1215 Medvode
Slovenia

VAT ID / ID DDV: SI90582683

Email: info@tryzero.si

2. Personal Data We Collect

We may collect the following personal data:

name and surname
billing address
delivery address
email address
phone number
order details
payment status
IP address
website usage data
newsletter subscription status
customer support communication
information provided through contact forms

3. How We Collect Data

We collect personal data when you:

visit our website
place an order
create an account
contact us by email or form
subscribe to our newsletter
interact with our website
accept cookies or tracking technologies

4. Why We Use Your Data

We use your personal data to:

process and deliver your order
send order confirmations
provide delivery updates
respond to customer support requests
manage returns, refunds and complaints
send marketing emails if you subscribed
improve our website and services
prevent fraud or misuse
comply with legal, tax and accounting obligations

5. Legal Basis for Processing

We process your personal data based on:

contract performance
legal obligation
legitimate interest
your consent

Marketing emails are sent only if you have given consent. You can unsubscribe at any time.

6. Sharing Your Data

We may share necessary personal data with:

payment service providers
delivery and logistics partners
IT and website service providers
email marketing providers
accounting and legal service providers
public authorities where legally required

We only share data necessary for the specific purpose.

7. Delivery Partners

For delivery purposes, we may share your name, address, phone number and email address with delivery partners such as:

GLS
DSV
Gold Express
DPD

8. Data Retention

We keep your personal data only as long as necessary for the purpose for which it was collected.

Certain data may be stored longer where required by tax, accounting or legal obligations.

9. Your Rights

Under applicable data protection law, you may have the right to:

access your personal data
request correction
request deletion
request restriction of processing
object to processing
request data portability
withdraw consent
lodge a complaint with a supervisory authority

To exercise your rights, contact us at:

info@tryzero.si

10. Cookies

Our website may use cookies to improve website functionality, analyse traffic, remember preferences and support marketing activities.

Non-essential cookies are used only with your consent where required.

You can manage cookie preferences through the cookie banner or your browser settings.

11. Newsletter

If you subscribe to our newsletter, we use your email address to send you product updates, launch news, special offers and brand communication.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at info@tryzero.si.

12. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.